We are committed to providing high-quality service and handling all concerns with transparency and fairness.
Jessica Jones
February 2025
March 2023
As a responsible employer, APD firmly supports the right of residents or businesses in the areas we operate to raise a formal complaint should any of our enforcement activities not meet the core APD operational standards.
A complaint is defined as a statement that something is unsatisfactory or unacceptable in relations to the operations of APD.
We are committed to providing high-quality service and handling all concerns with transparency and fairness.
APD commits to taking each complaint seriously and rigorously investigating each complaint to ensure:
The validity of the complaint is sound
The complaint is acknowledged and all stakeholders are kept abreast of developments
Any disciplinary or training requirements are actioned in a timely manner
Lessons learned are captured and applied to operational changes
